Privacy Policy
At Gentlemen's Threads Australia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth). It applies to personal information collected through our retail stores, online platform, and during style consultancy services.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our business functions and activities, which include selling men's apparel, offering bespoke suiting, casual wear, footwear, accessories, and providing style consultancy.
- Information you provide directly: This may include your name, address, email address, phone number, payment details, measurements for bespoke services, style preferences, and any other information you provide when making a purchase, subscribing to our newsletter, participating in promotions, or engaging with our style consultancy.
- Information collected automatically: When you visit our online platform, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
2. Use of Personal Information
We use your personal information for various purposes connected with our business operations, including:
- Processing your orders and managing your account.
- Providing bespoke suiting and style consultancy services tailored to your needs.
- Communicating with you about your purchases, services, and enquiries.
- Sending you marketing and promotional communications, where you have consented to receive them.
- Improving our products, services, and your experience on our online platform.
- Conducting market research and analysis.
- Complying with our legal obligations.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers who assist us in operating our business, such as payment processors, shipping companies, IT service providers, and marketing agencies. These third parties are bound by strict confidentiality and data protection obligations.
- Where required by law, such as in response to a court order or subpoena.
- To protect our rights, property, or safety, and the rights, property, or safety of our customers or others.
- With your explicit consent.
We ensure that any third parties who receive your information are aware of their privacy obligations and handle your data with the same level of care as we do.
4. Data Security
Gentlemen's Threads Australia takes reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. However, no data transmission over the Internet or electronic storage method can be guaranteed to be 100% secure.
5. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details provided below. We may require you to verify your identity before providing access or making corrections.
6. Marketing Communications
If you have opted in to receive marketing communications from us, we may send you information about our products, services, promotions, and events. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.
7. Cookies
Our online platform uses "cookies" to enhance your browsing experience. Cookies are small data files placed on your device. They help us remember your preferences, analyse site traffic, and deliver a more personalised experience. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our site may not function properly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint about how we have handled your personal information, please contact us at:
Gentlemen's Threads Australia
125 King Street, Level 2
Sydney, New South Wales, 2000
Australia
We will respond to your enquiry or complaint promptly.